We understand the importance of preserving the personal data of our customers and, therefore, we are committed to responsible handling of this information. This Privacy Policy describes the mechanisms we adopt to collect, handle and protect your data and thus guarantee a full experience on our platform.
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INFORMATION COLLECTION
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We may collect personal information when you interact with us, such as registering for our services, filling out contact forms or responding to surveys. The information we may collect includes your name, email address, telephone number and other information you provide to us.We are committed to ensuring the best possible experience for our users. Therefore, we collect information about the details of your device and the environment you are using: from operating system type to IP address; in addition, through the dates and times of access, they can allow us to maintain a high standard in the provision of services.
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USE OF INFORMATION
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We share your information with trusted third parties to help provide our services and financial processing. If required by applicable laws, or to preserve the company's legal rights, this information may also be shared.
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INFORMATION PROTECTION
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We are committed to protecting your personal information and take reasonable steps to prevent loss, misuse or unauthorized access. However, while we do our best to keep your data secure, unfortunately we cannot guarantee that such measures will have irreparable results.
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COOKIES
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To improve your experience on our website, we may use cookies and similar technologies to collect information about your use of our services. These also help us by adding personalized content that intends to meet the needs of the visitor. Due to the functionality of the website, it is recommended to enable them in browser settings; however, it is optionally possible to deactivate them if chosen by the user. For more details on how we use cookies and how to manage them, please visit our Cookies Policy page.

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CONSENT TO PRIVACY POLICY

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If you do not agree with any part of this Privacy Policy, we kindly ask that you refrain from using our website and services. By continuing to use our platform, you are providing your explicit consent to our policies and the handling of your personal data as outlined in this document.

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DATA DELETION AND COOKIE SETTINGS

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• For the Website: You can manage your personal data and cookies through the settings on our website. If you wish to stop the use of cookies, you can disable your acceptance of cookies in the Cookies Settings, which will prevent further processing of cookies. To delete any cookies that have already been stored, you will need to manually clear them from your browser settings. Please note that disabling cookies may affect the performance and functionality of the website.

• For the App: You can delete your account within the app, which will automatically remove all associated personal data from our systems within 90 days. If you encounter any issues or prefer to request data deletion directly, please contact our support team at support@lumes.io. We will process your request within 30 days and confirm once the data has been fully deleted.

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CHANGES TO THE PRIVACY POLICY
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We periodically update our Privacy Policy to better serve all users. When there are significant changes in the way we handle your personal data, we will notify you by posting a message on our website.
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